PURPOSES FOR HANDLING PERSONAL INFORMATION
Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
To process transactions and deliver products to you;
To communicate with you;
To assess applications for employment;
To maintain our business records and to otherwise run our business;
For purposes disclosed to you and to which you have consented;
For purposes that you would otherwise reasonably expect, and
For any other purposes required or permitted by law.
COLLECTION OF YOUR PERSONAL INFORMATION
We collect personal information from our customers, business contacts, prospective employees and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as when you make a purchase from us, where we communicate by telephone, mail, email, or when you enter your personal information on our website. In some cases, where it would be unreasonable or impracticable to obtain your personal information directly from you, we may seek to obtain it from a third party.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
Our service providers (including IT services, financial institutions, mailing houses and distribution services);
Our related companies and other business partners;
Our professional advisers (including lawyers, accountants and auditors);
Other parties as required or authorised by law.
SECURITY OF YOUR PERSONAL INFORMATION
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure. We hold your personal information in both paper-based and electronic files. Our employees and agents are obliged to treat any personal information held by us confidentially.
COLLECTION OF WEBSITE USAGE INFORMATION
Our website utilises “cookies”, which are pieces of data that are stored on your hard drive containing details about your use of our website. Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users’ experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages.
We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers. We note that IP addresses are not linked to any information that could identify you.
We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you as a valued clémence customer or business associate. You may opt out of receiving all or certain types of marketing information from us by emailing us if you do not wish your details to be used for marketing purposes.
QUESTIONS AND COMPLAINTS
If you have any questions, concerns or complaints about the way in which we have handled your personal information you may contact us by completing the contact from on this website. We respond to all complaints as soon as possible.
We may use your personal information in order to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.
If you have any questions, comments or complaints, please contact us by using the form provided on our website.